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Return Policy

Refund & Return Policy

Effective Date: July 14, 2026

At ShadeCover.ng, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

You may request a return if:

  • The item received is damaged or defective.
  • You received the wrong product.
  • The item is significantly different from its description.

To qualify for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Custom-made or made-to-order products.
  • Products that have been installed or used.
  • Items damaged due to misuse, improper installation, or negligence.
  • Clearance or final-sale items (where stated).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

We will replace products that are:

  • Damaged during delivery.
  • Defective.
  • Incorrectly supplied.

Exchanges are subject to product availability.

5. Shipping Costs

  • If the return is due to our error (wrong item or defective product), we will cover the return shipping costs.
  • If the return is for any other approved reason, the customer is responsible for return shipping charges.

6. Cancellation of Orders

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be treated as a return request subject to this policy.

7. Damaged Deliveries

If your package arrives visibly damaged, please:

  • Take clear photographs of the package and product.
  • Notify us within 48 hours of delivery.
  • Retain all original packaging until your claim has been reviewed.

8. How to Request a Return or Refund

To initiate a return or refund, please contact our customer support with:

  • Your order number.
  • Your full name.
  • A description of the issue.
  • Photos of the product (if applicable).

9. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

Shadecover.ng
Email: support@shadecover.ng
Website: https://shadecover.ng
Phone: +2348033389470, +2348022872777
Business Address: De Plaza Building #113 Udo Obot Street Uyo, Akwa Ibom State

ShadeCover.ng reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.